Strong relationships and unwavering loyalty are our foundation. Protecting your privacy is fundamental to our work. Here’s how we handle your information.
This privacy policy sets out how Integral Design Limited t/a Integral (we, us) use and protect any information that you provide when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
— Your name and job title.
— Contact information including email address.
— Demographic information such as postcode, preferences and interests.
— The type of project you wish us to work on including specific project related information.
— Other information relevant to customer surveys and/or offers.
— Information about your use of this website (including cookies).
— Your website interaction information, such as anonymous IP address, geological location, device and operating system, internet browser type and version, URLs with regards to how you came to this website, your activity on this website and where you exit to.
— Information that you provide for completing a web form or mailing list subscription on the website.
— And any other information that you send to the company.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
— Internal record keeping.
— We may use the information to improve our products and services.
— If you provide explicit consent, we may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided.
— We may use the information to customise the website according to your interests.
Campaign Monitor
We use Campaign Monitor to manage our newsletter and bulk customer communications. We will store your name and email address, the system also records basic analytics about the links you click within the emails we send you, this information is stored on a Campaign Monitor server.
We use Experian Business Assist to create bespoke lists of contacts who we believe will have a legitimate interest in receiving occasional information about the company and the services we offer and have validated this through a legitimate interest analysis.
We use Experian’s Data Validator tool to ensure that the data we have is up to date and provide unsubscribe opt outs in all correspondence.
Software and third-parties
We will use software and trusted third-parties to fulfil our contractual obligations to you in the performance of our services and completing transactions. By requesting information or delivery of a service and product, we process your data under the lawful basis of contract.
By registering with us, purchasing or requesting a service, you understand and agree that personal information you provide may be held on:
— Xero
— Streamtime
— Campaign Monitor
We do not sell or rent your personal data to marketers or unaffiliated third-parties. In occasional circumstances, it may be required for third-parties to have access to your data to help us maintain our essential functions and services. In this case, we will ensure suitable contracts with them that confirm your data will be processed following GDPR regulations.
We may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Information that we collect may be stored, processed in, and transferred between other countries, including destinations outside the European Economic Area (‘EEA’), in order to enable us to use the information. This is often due to third-party supplier hosting which is beyond our control.
In the future, we may sell, buy, merge, or partner with other companies or businesses. In such transactions, user information may be among the transferred assets, and we will notify you in advance of such transfer.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
Cookies are small text files that are used to store small pieces of information. Cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are necessary for the website to function in the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better user experience and help speed up your future interactions with our website.
If you want to change your previous cookie settings, please delete your browser’s cache and revisit our website.
In addition to this, different browsers provide methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
— Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
— If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@integral.london or following the unsubscribe link at the bottom of any marketing emails we send to you. Once you unsubscribe our email marketing system will automatically remove you from any future email campaigns.
We will not sell, distribute or lease your personal information to third-parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the General Data Protection Regulations. There will be no fee for all reasonable requests. If you would like a copy of the information held about you please email hello@integral.london or write to: Integral Design Limited, Import Building, 2 Clove Crescent, London E14 2BE.
If you believe that any information we are holding on you is incorrect or incomplete please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Integral is a trading style of Integral Design Limited, registered in England and Wales company no. 4308161. Our trading and registered address is: Import Building, 2 Clove Crescent, London E14 2BE.
Last updated: July 2023